What payment methods are accepted on O’Casual?

At O’Casual, we are committed to providing you with a simple and secure payment experience. We offer several payment options to suit your needs.

1. Cash on Delivery

You can choose to pay in cash upon delivery. This option is available for eligible orders and allows you to pay the delivery agent directly upon receipt of your products.
Conditions:
– Payment must be made in cash only.
– The exact amount must be ready at the time of delivery.
– This option is only available for local deliveries and in areas specified by our customer service team.

2. Bank Transfer

If you prefer to pay via bank transfer, we offer this option in the following cases:
– When a partial payment or advance is required to finalize your order.
– When full payment is required before shipment or service delivery.
Conditions:
– We will provide you with the bank details once your order is confirmed.
– Your order will be processed once the bank transfer is received and validated.
– Please complete the transfer promptly to avoid delays in processing your order.

3. Use of Promo Codes

If you have a promo code, you can enter it during checkout. The discount amount will be automatically applied before proceeding to payment.
Conditions:
– The promo code must be entered at the time of ordering, before payment.
– Promo codes may have limited validity and specific usage conditions.
– Only one promo code may be used per order, unless stated otherwise.

How can I know if my payment was successful?

You can check your payment status by following these steps:
Step 1: Go to the ‘Your Orders’ section in your account.
Step 2: Locate the relevant order and check its status. If your payment was successful, the order status will appear as ‘Confirmed’.
Can I cancel my order and get a refund after payment has been made?
If the order has not yet been shipped, you can cancel it and receive a full refund, including any delivery charges.

Discount Code Usage Policy

At O’Casual, we offer our customers the opportunity to benefit from discount codes on their purchases. This policy outlines the terms and conditions of use for discount codes to ensure a smooth and transparent shopping experience.

1. What is an O’Casual Voucher?

A discount code is an alphanumeric code that allows the holder to receive a discount on the total amount of the order or on specific products. This code can be used during checkout to apply the discount.

2. What are the conditions of use for Discount Codes?

– Website Use Only: Discount codes are valid only on https://ocasuals.com/ and cannot be used in physical stores.
– Validity: Discount codes are valid for a set period. The expiry date will be specified at the time the code is issued. Expired codes cannot be used.
– Not Combinable: Unless specifically mentioned, discount codes cannot be combined with other promotional offers or discounts.
– Minimum Purchase Amount: Some codes may require a minimum purchase amount to be valid. This condition will be specified when the discount code is issued.
– Not Exchangeable for Cash: Discount codes are non-refundable, non-transferable, and can only be used for purchasing products or services.

3. How do I use O’Casual vouchers?

To use a discount code, follow these steps at checkout:
– Go to your cart and proceed with checkout.
– On the payment page, enter your discount code in the designated field.
– The discount will automatically be applied before payment confirmation.
Note:
– If the value of your voucher exceeds your order total, the difference will not be refunded or credited.
– If your order total exceeds the value of the voucher, you will need to pay the difference using another payment method.

4. Can I use a voucher for all O’Casual products?

Some vouchers may have restrictions and may only be valid on specific products or categories. These restrictions will be detailed in the voucher’s general conditions.

5. Why is my voucher code not working?

If you receive an error while trying to apply a voucher code, here are some common reasons and how to fix them:
– Incorrect Code: Make sure the code is entered correctly, with no spaces or special characters.
– Account-Specific: Vouchers are tied to your O’Casual account and cannot be used by another account.
– Already Used: Each voucher code can only be used once. If you’ve already used it, it is no longer valid.
– Expired: Promo codes have limited validity. If the code has expired, it won’t work.
– Usage Limit Reached: Some codes have a maximum number of uses. Once the limit is reached, the code becomes invalid.

What if I’m unavailable to receive my delivery?

If you’re unavailable to receive your delivery, you have the following options:

– You can ask someone else to receive it on your behalf by providing their name and contact information to the delivery agent.
– Contact the delivery agent to reschedule the delivery for a more convenient time.
What are the delivery fees?
Delivery fees depend on the destination as well as the size/weight of your product. The exact cost will be shown before finalizing your purchase.
What are the delivery times after placing an order?
We strive to dispatch your orders as quickly as possible.
– For major cities, delivery is usually completed within 24 to 48 hours after shipping.
– For remote areas or small villages, delivery may take up to 72 hours.

What is O’Casual’s return policy?

At O’Casual, your satisfaction is our priority. That’s why we allow you to check your order on-site with the delivery agent before making any payment.
Our mistake:

– If the delivered product is incorrect (wrong model, color, size, or item), you can return it immediately with the delivery agent at no extra cost.
– No payment will be required in this case.
Size issue:
– If the size doesn’t suit you but the item matches the order, you have 24 hours to request an exchange.
Conditions:
– The item must be returned in perfect condition—unworn and in its original packaging.
– Return shipping and resending fees are the responsibility of the customer.
– No returns will be accepted after the 24-hour window for size issues.

At O’Casual, we believe in the quality of our products and services. That’s why we offer a ‘Satisfaction Guaranteed or Your Money Back’ policy.

– If payment has already been made, the refund will be processed using the same payment method used during the purchase (cash, bank transfer, etc.).
– No changes to the refund method will be accepted after the request is approved.